Our Return & Shipping Policy

We do not accept product returns because:

We aim to reduce our carbon impact. However, food and beverage goods lose freshness throughout the return process.

Conditions under which replacement/cancellation requests will not be granted
 

• The replacement request is generated five days after the delivery date.

• The merchandise is reported broken or missing 5 days after delivery.

• The cancellation request is produced 4 hours after you place your order or before it is sent, whichever comes first.

• Customer purchased the incorrect product.

Pre-paid orders above INR 500 are eligible for free shipment (excluding J&K regions).
All prepaid orders below INR 500 will incur a delivery fee of INR 50.

For COD (Cash On Delivery) orders up to INR 500, a fee of INR 25 will be added to the INR 50 shipping charge.
A small cost of INR 50 will be levied to COD orders over INR 500, with no extra shipping expenses.

Orders from Jammu and Kashmir will not be eligible for COD.
The service has a delivery time of 5-7 days from the date of shipping.
The items are normally shipped within 48 hours after receiving the order.

All cancellation requests must be conveyed within 12 hours of placing the order or before it is dispatched, whichever occurs first.

If your item has already been sent, it cannot be canceled since our service providers charge us as soon as the pick-up is complete.

Please do not accept the parcel if the sealing tape has been tampered with.

A request for replacement must be filed within 5 days after delivery and will only be considered in the following conditions.

Damaged or incorrect product received

Please include a photo of the delivered order with the invoice for our internal quality inspections. Please allow us 24 hours to examine your ticket and send you a replacement following appropriate internal checks, if applicable.

Item is missing from order.

Please send a picture of the delivered parcel's invoice. Please allow us 24 hours to examine your ticket and send you a replacement following appropriate internal checks, if applicable.

Expired Product Received

Please attach a photo of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable.